ml777 Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains exactly how ml777 handles your data.
At ml777, we take your privacy seriously. This Privacy Policy describes how ml777 ("we", "us", or "our") collects, uses, stores, and discloses information when you use our online casino and sports betting platform at ml777.ws. By accessing or using our platform, you acknowledge that you have read and understood this policy and agree to its terms.
This policy applies to all users of ml777, including registered members and visitors who browse the site without an account. We serve players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our commitment is to handle your information transparently, securely, and in accordance with fair data practices.
Our Privacy Commitments
All data transferred between your device and ml777 servers is protected by industry-standard SSL encryption.
We never sell, rent, or trade your personal information to any third party for marketing purposes.
Your phone number and contact details are used only for account support. We do not share them with telemarketers.
You control what optional communications you receive. You may update your preferences at any time by contacting our support team.
You may request that we delete your personal data. We will process eligible requests within 30 days, subject to legal retention obligations.
For any privacy concern, reach our dedicated support team at [email protected] — we respond within 48 hours on business days.
1. Information We Collect
When you register an account, use our platform, or contact our support team, we may collect the following categories of personal information:
- Identity information: full name, date of birth, and copies of identity documents where required for account verification (KYC).
- Contact information: email address, phone number, and mailing address if provided.
- Financial information: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank account information) used for deposits and withdrawals. We do not store full card numbers on our servers.
- Usage data: IP address, device type, browser type, operating system, pages visited, time spent on the platform, game session history, betting records, and transaction logs.
- Communication records: messages you send to our support team via email or live chat, including the content of those messages and timestamps.
Automatic Data Collection
We automatically collect certain technical data when you visit ml777.ws. This includes log data (server request logs capturing your IP address and the pages you request), device identifiers, and cookie data. This information is collected to ensure the stability, security, and performance of our platform and to help us understand how users navigate the site.
2. How We Use Your Information
ml777 uses the personal information we collect for the following purposes. We rely on legitimate interests, contractual necessity, and, where required by law, your explicit consent:
- Account creation and management: to register your account, verify your identity (KYC), and maintain your player profile across sessions.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels accurately and promptly.
- Platform security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account misuse, money laundering, and other illegal or prohibited activities.
- Customer support: to respond to your queries, complaints, or requests submitted via email or live chat, and to maintain records of your support interactions for quality purposes.
- Service improvement and analytics: to understand how players use our games, betting markets, and platform features so we can improve performance, fix errors, and develop new features that serve the Bangladesh market better.
- Responsible gaming compliance: to monitor betting patterns that may indicate problem gambling, to apply self-exclusion requests, deposit limits, or account restrictions at your request, and to meet our obligations under responsible gaming guidelines.
3. Information Sharing and Disclosure
ml777 does not sell your personal data. We may share your information only in the following limited and controlled circumstances:
- Payment processors: We work with trusted payment service providers including bKash, Nagad, Rocket, and Upay to facilitate transactions. These processors receive only the minimum data necessary to complete your payment and are contractually bound to protect it.
- Game and technology providers: Companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi power games on our platform. They may receive anonymised session data for game integrity and RNG auditing purposes. They do not receive your full identity or financial data.
- Legal obligations: If required by applicable law, court order, or a legitimate government authority, we may disclose information to comply with legal process. We will only disclose the minimum information required and will notify you unless prohibited by law.
In all other cases, your personal data remains within ml777's controlled infrastructure and is not shared with outside parties. We apply strict access controls internally so that only authorised personnel can access sensitive account data, on a need-to-know basis.
4. Cookies and Tracking Technologies
ml777 uses cookies and similar browser-based tracking technologies to operate and improve the platform. Cookies are small text files stored on your device. We use three categories of cookies:
- Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and keep your cart or game state intact. These cannot be disabled without breaking site functionality.
- Performance and analytics cookies: These cookies collect anonymised data about how visitors use ml777.ws — which pages are most visited, how long players stay, and which game categories attract the most engagement. This data helps us improve the platform experience.
- Functional cookies: These remember your preferences (such as display settings, last-played game, or deposit method) to personalise your experience on return visits.
You may manage or clear cookies through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use certain platform features. We do not use cookies to serve third-party advertisements.
5. Data Security
ml777 employs a range of technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security architecture includes SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems on our hosting infrastructure, regular security audits and penetration testing, restricted administrative access controls with multi-factor authentication, and certified RNG technology to ensure fair play across all games.
While we apply industry best practices to keep your data secure, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your ml777 account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].
6. Your Rights Over Your Data
As a user of ml777, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a description of your request:
- Right of access: You may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right to erasure: You may request deletion of your personal data. We will fulfil eligible requests within 30 days. Note that certain data must be retained for legal, fraud prevention, or accounting obligations — we will inform you of any such exceptions.
- Right to object: You may object to the processing of your personal data fordirect marketing purposes. We will stop processing your data for those purposes immediately upon receipt of your objection.
- Right to restrict processing: In certain circumstances you may request that we limit how we use your data while a complaint or investigation is pending.
We will respond to all rights requests within 30 business days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights, though we may refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive.
7. Third-Party Payment Processors
To process deposits and withdrawals, ml777 integrates with third-party payment services including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a transaction, you may be directed to that payment provider's own interface. Each provider operates under its own privacy policy and terms of service, which we encourage you to review independently.
ml777 does not store your full mobile banking PIN, card numbers, or banking passwords. Transaction confirmations and reference numbers may be stored for dispute resolution and audit purposes. We are not responsible for the data handling practices of third-party payment providers once data leaves our platform.
8. Data Retention
ml777 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. In general, account data is retained for the duration of your active membership and for a minimum period of five years after account closure to meet anti-money-laundering, fraud prevention, and financial record-keeping obligations. Transaction records may be retained for up to seven years.
When retention periods expire, personal data is either securely deleted or anonymised so that it can no longer be associated with an individual. Support communications are typically deleted after 24 months unless they relate to an open dispute or legal proceeding.
9. Minors and Age Restriction
ml777 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to ml777, please contact us immediately at [email protected] so that we can take appropriate action, including deletion of that data. Where we discover that a user is under 21, we will suspend or close their account without notice and delete the associated personal data as quickly as legally permissible.
10. Changes to This Privacy Policy
ml777 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of ml777 following the posting of a revised policy constitutes your acceptance of those changes. We recommend reviewing this page periodically, particularly before making a deposit or after receiving a notification from us.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, our dedicated privacy support team is available to assist you. We aim to handle all privacy enquiries promptly and transparently.
Contact our support team by email: [email protected] — Response time: within 48 hours on business days (Bangladesh Standard Time, UTC+6).
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